Thursday, July 3, 2014
OUR MISSION
"TO BE THE MOST TRUSTED,
TECHNOLOGICALLY
ADVANCED
DOMESTIC DELIVERY
COMPANY IN SRILANKA"
We
are sister company of IML (pvt) Limited;
Which
is Representing United Parcel Service?
UPS in srilanka
RELATED COMPANY - UPS
The
World's largest package delivery company and a leading global provider of
specialized
Transportation
and logistics services.
servicing
in 236 countries with more than 800 Air Crafts, large fleet of other vehicles
and employing more than 400,000 employees across the world.
World’s
most admired company in 2005 (fortune 500)
142nd
largest company in the world in 2008 (fortune 500)
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OUR STRENGTHS
High Quality Couriers
·
Guaranteed delivery with high security
And Accuracy
·
Periodic Training Programs to
enhance Efficiency of work force Good communication Skill
·
Building Confident relationship with the
customer
·
Delivery with Care
·
Pleasant disposition and outgoing
personality
Knowledge obtained
from working with Global Giant (UPS)
Door to Door Specialized
Tailor-made Delivery Service
·
Positive Solutions to Customers on their
requirements
·
Wider coverage with 20 branches
·
We undertake delivery of highly valuable,
confidential documents
Widest range of
service options
·
Delivery
·
Sorting and packing
·
Value added service
Easy tracking and
proof of delivery
·
Via Efficient Customer Service Department
Use of advanced
Technology 
·
Use of bar code scanners
·
Security safe rooms with access control
·
Use of CC TV systems in operation
areas
·
Operating at state of the art owned
business premises
Self Oriented
Employees
·
Committed, team work and responsible
staff
·
High standard of integrity and discipline
staff
·
175 permanent Employees
·
50 independent contractors
Delivery
fleet
·
Delivery
Vans -6
·
Three
wheels -12
·
Motors
Bikes – Over 100
OUR CONTACTS
HEAD OFIICE
209/2, Union Place, Colombo 02
Hotline : 0114 703900
Facsimile : 0112 307349
E-Mai :
billing@citypak.lk
Web : www.citypak.lk
MAIN BRANCH OFFICES
·
Kandy 0814 473027
·
Ratnapura 0454 360760
·
Katunayake 0114 831091
·
Kegalle 0354 926473
·
Ratmalana 0114 212500
·
Peliyagoda 0114 950974
·
Anuradhapura
0254 580425
·
Kurunegala
0374 692302
·
Biyagama 0112
487810
·
Matara 0414
920501
·
Wenanppuwa
0312 256791
·
Kalutara 0344
947071
·
Galle 0914 384742
·
Bandarawela
0574 926479
OUR PROMISE TO DIALOG
Delivery of Documents, Parcels and bills on time and
Provision of Delivery Information on time.
Type of Deliveries
s STANDARD DELLIVERY
s BILL DELIVERY – CORPORATE/VIP/GROUP
s BILL DELIVERY
§ NORMAL
§ SUMMARY
§ IND GROUP
¢
STANDARD DELLIVERY
Ø
Service procedure
·
Citypak will provide 3ply Consignment
notes
·
They are pre-numbered
·
First copy will be with Dialog, 2nd
copy will be used as Data Copy and 3rd copy will be the Proof of Delivery Copy
(POD)
Ø
Time of Delivery
·
Will be done in the next working day to
the door step.
Ø
Returned Bills
·
Packages that were not delivered due to
various reasons will be handed over within 2 working days
¢
BILL DELIVERY – CORPORATE/VIP/GROUP
Ø
Service procedure
·
At the time of receiving the bills from
Dialog, each VIP/ Corporate & Group bill will be recorded using BAR CODE
Readers.
·
Bills will be sorted according to the
area and each bill will be manifested using bar code reader ( Bill Dispatch)
Ø
Time Of Delivery
·
Corporate 1 Working Day
·
Group 2 Working Days
·
VIP
4 Working Days
·
If all three categories are given to us
together, we will need 5 working days to complete the delivery process
Ø
Returned Bills
·
Bills may be returned with various reasons
such as
-
Unable to Locate
-
Door Closed
-
No such Person / Company
-
Refused by Customer
-
Other
·
While Unable to locate and Door closed
bills will be posted after 2 attempts are made, bills returned with other reasons will be handed over to Dialog within 2
working Days.
Ø
Delivery Information
·
Complete delivery information will be
given to Dialog within 3 working days of last delivery date.
Ø
Re Delivery
·
Bills with re delivery information will
be delivered on the next working day
¢
BILL DELIVERY -NORMAL COL 1-15/SUMMARY/IND GRP
Ø
Service procedure
·
The Account Number of each bill handed
over will be recorded by using BAR CODE readers. (Bill Received List)
·
Number of bills handed over to each
courier will be recorded using bar code reader. (Dispatch List ) Control check
will be performed to match bills received & bills dispatched. Bills will be
delivered to the printed address.
·
A delivery sheet will be used to obtain Name.
Signature of the Receiver and Date of Delivery.
Ø
Time of Delivery
·
All the above category bills will be
delivered within 5 working days from the final day of dispatch
Ø
Returned Bills
·
Detail relating to bills returned, will
be forwarded to Dialog.
·
Bills returned due to Door closed or
Unable to Locate will be posted while bills returned with other reasons will be
handed over to Dialog within 2 days of final Delivery.
·
At the end of Delivery, The total of Bills
delivered and bills retuned will be matched with bills dispatched for accuracy
Ø
Delivery Information
·
Complete delivery information will be
given to Dialog within 3 working days after final delivery.
·
Re Delivery when a re-direction is
given such re-directed bills will be delivered within one day.
OUR PRICE
s STANDARD
DELLIVERY
Zone First 500g
each additional500g
A 17.50 12.50
B 40.00 20.00
C 60.00 20.00
D 80.00 40.00
E 100.00
40.00
F 175.00 40.00
s VIP/
CORPORATE & GROUP.
Zone per Bill
A 15.00
B 40.00
C 50.00
D 80.00
E 100.00
F 175.00
Ø
BILL DELIVERY-COL 1-15/
NORMAL
SUMMARY/IND
·
Colombo 1-15 12.50 per delivery
We assure a unique
personalized service To Dialog Telekom whom we consider as our TOPCUSTOMER.
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